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RC After-Sales Service Process
After-Sales Service Purpose: Fast, Decisive, Accurate, Thoughtful, And Thorough
1
Customer / salesman reports for repair
2
Device diagnostics
Online service : Assist customers to solve problems by phone or Wechat video
Door-to-door service : Arrange after-sales engineers to visit for maintenance.
3
Contact clients
4
Parts damaged
Need to be replaced : beyond the insured time or scope,the customer needs to purchase new parts and the engineer will cooperate with the installation.
No spare parts were damaged,and the customer’s operation error caused the failure,and the engineer provided guidance.
5
Customer fills in the after-sales service form.Your satisfaction is Richall’s constant pursuit.